Privacy Policy Statement

At Monarexilvia, we safeguard your privacy and handle your information responsibly according to South African laws and global standards.

Information We Collect

We collect data to provide, improve, and protect our services—never for unauthorized uses.

• Contact details you provide, such as your name, email, and phone number, when you fill out forms or contact us.
• Analytics data about site usage and traffic, collected using cookies and tracking technologies as described in our cookie policy.
• Information on project requirements and feedback from communications or consultation.
• Technical data like your IP address, browser type, and device information collected automatically for security and troubleshooting.

How We Use Your Data

Data is managed to deliver effective, secure, and relevant experiences.

• To fulfil your requests, process inquiries, and communicate project updates and responses.
• To improve service quality, user website experience, and our processes based on analytics insights.
• To detect and prevent fraudulent or unauthorized activities that may affect site operations.
• To comply with legal and regulatory requirements set by South African and international regulations.

Legal Basis for Processing

Your information is processed in line with local privacy laws and consent requirements.

We rely on legitimate business interests, your consent, contract obligations, or compliance with legal requirements as grounds for handling personal information.

Data Sharing

Your information is never sold. It may be shared as listed below for critical operation only.

• Trusted service providers (such as analytics or hosting partners) under contract and strict data protection rules.
• Regulatory, law enforcement, or legal authorities, only if required by law or to protect rights and safety.
• Professional advisors or auditors, only if needed for business continuity, always under confidentiality obligations.

Data Security

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse. These include secure servers, encrypted connections, and access controls. However, no system can be fully impervious, so please use discretion when sharing information online.

Your Rights

South African and global data subjects have a range of privacy rights.

• Request access or copies of information we hold about you at any time, subject to verification.
• Ask for updates, restrictions, or corrections to your data if you believe it to be inaccurate or incomplete.
• Request deletion of your data where there is no legal or business need for retention.
• Withdraw consent or object to certain processing, subject to contractual or legal limits.

Cookies

We use cookies to gather analytics, enhance website performance, and remember your preferences. See our separate cookie policy for full details.

Read Cookie Policy Read Cookie Policy

Contact Us

If you have privacy questions or wish to exercise your data rights, reach out using the details below.

Policy Changes and Updates

Should privacy policies change, material updates are reflected here. We recommend periodic review.